Special Announcement: We are updating our perfume bottle and box designs. Starting today, all new orders will be delivered in the new black bottles and golden design boxes.
Get in touch with us at MYSAMU and let us assist you with any questions or inquiries you may have.
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FAQ
Below are some of our common questions:
Once you place an order, you will receive an automated confirmation email containing your order number and details. If you don’t see it in your inbox, please check your spam or junk folder. As soon as we start hand-blending your perfume, we will keep you updated.
You can request an address change within 12 hours of placing your order by emailing us atinfo@mysamu.co.uk. However, once the crafting process is complete and the shipping label is printed, we are unable to make any changes.
Currently, we only ship within the United Kingdom. We are focusing on providing the best experience for our UK customers, but we hope to expand to international shipping in the future.
Since each perfume is freshly hand-blended upon order, it takes 1–2 business days for preparation. After that, delivery depends on your chosen method:
