We offer a 30-day return window from the day you receive your item. In compliance with UK/EU consumer laws, you have the right to cancel or return your order within 14 days for any reason. However, due to hygiene and safety reasons, perfumes and beauty products must be completely unopened, unused, and in their original sealed packaging (with cellophane wrap intact). Sale items, customized products, and gift cards are non-returnable.

To start a return, you must first contact us atinfo@mysamu.co.ukto get a return authorization. Items sent back without prior authorization will not be accepted. Once approved, you can mail your package to our return address: Unit 10, 82-84 Lansdowne Road, Leicester, Leicestershire, United Kingdom, LE28AR
Please note that for change-of-mind returns, customers cover the return postage (Recorded Delivery is strictly recommended)

Please inspect your order upon delivery. If the item is defective, damaged, or you receive the wrong product, contact us immediately with photographic evidence. MYSAMU LTD
will cover the return shipping costs and arrange a replacement for you as quickly as possible.

Once we receive and inspect your returned item, we will notify you if your refund is approved. If approved, the refund will be automatically processed back to your original payment method within 10 business days.

We do not offer direct exchanges.
The fastest way to get the scent you want is to return the unopened item you have, and once the return is accepted, place a separate order for the new fragrance on our website.

No. Due to strict hygiene and safety standards for personal care products, any perfume that has had its
protective cellophane wrap removed, hygiene seal broken, or has been sprayed cannot be returned or refunded.

Orders dispatched via Standard Postage will not be officially deemed
'missing' until 15 working days have passed. We are unable to offer a resend or a refund until this period has concluded.

Yes. Any goods returned more than 2 months after the purchase date-whether they are claimed to be faulty or not-will not be eligible for a refund or replacement, and the items will be disposed of.

No, our fragrances are inspired by luxury and designer brands. We use premium quality ingredients and our own unique formulations to replicate the scent profiles of popular high-end perfumes, offering you an exceptional alternative at a fraction of the cost.

Yes, all of our roll-on perfume oils (Attars) are 100% alcohol-free and crafted using pure, high-quality concentrated oils.

Because we use a high
concentration of premium oils, our fragrances typically last between 12 to 24 hours or even longer. Generally, our perfume oils tend to linger slightly longer on the skin compared to spray perfumes.

Yes, our products are made with skin-friendly ingredients. However, if you have extremely sensitive skin or known allergies, we highly recommend performing a small patch test on your wrist before full use.

Yes, absolutely! All of our
fragrances, oils, and beauty products are 100% cruelty-free and vegan-friendly. We never test our products on animals, and we do not use any animal-derived ingredients.

Because our products have a very high concentration of pure oil, we highly recommend applying perfume oils directly onto your pulse points (wrists, neck) and letting them absorb into the skin before putting on clothes. For spray perfumes, mist from at least 6-8 inches away to avoid concentrated wet spots on delicate fabrics.

Our Perfume Oils (Attars) are 100% alcohol-free, highly
concentrated, and sit closer to the skin, creating a subtle, long-lasting personal scent bubble. Our Spray Perfumes contain alcohol, which helps project the fragrance further into the air (stronger sillage), leaving a more noticeable scent trail behind you.

To maintain the high quality and longevity of your perfumes, store them in a cool, dry, and dark place away from direct sunlight and sudden temperature changes (avoid keeping them in damp bathrooms). Keeping the bottles tightly capped will ensure the scent stays perfect for years.

Yes, your safety is our top priority.
All our ingredients are sourced responsibly and strictly comply with
UK and EU cosmetic safety regulations (including IFRA
standards). They are completely safe for daily use.

Yes, absolutely! We use our premium, highly concentrated fragrance oils as a signature base to craft five different luxury products.
If you fall in love with a specific scent, you can enjoy it across our entire collection to match your lifestyle:

1. Spray Perfumes: Perfect for daily wear with a strong, noticeable scent trail.

2. Perfume Oils (Attars): A 100% alcohol-free, long-lasting roll-on for your skin.

3. Car Diffusers: To keep your vehicle smelling exactly like your favorite designer scent.

4. Beard Oils: To soften and nourish your beard while keeping it beautifully fragranced.

5. Wax Melts: To fill your home with a luxurious aroma when melted over a candle or electric warmer.

This unique setup allows you to completely layer your favorite scent—matching your personal fragrance with your grooming routine, your car, and your home!